Mobile App Support Specialist - Bali

Join Social Multiway Sdn Bhd as a Mobile App Support Specialist in beautiful Bali and become part of a dynamic tech-driven team dedicated to delivering exceptional user experiences. In this role, you’ll serve as the first point of contact for mobile app users, providing timely and effective support to ensure their satisfaction. With a focus on troubleshooting, problem-solving, and enhancing user engagement, you’ll play a crucial role in maintaining the reputation and success of our mobile applications.

At Social Multiway Sdn Bhd, we are committed to innovation and excellence. Our team is passionate about creating and supporting mobile apps that make a difference. As a Mobile App Support Specialist, you’ll have the opportunity to work with cutting-edge tools and technologies, including Jira, Zendesk, and Slack. You’ll be part of a collaborative environment where your contributions directly impact user satisfaction and overall app performance.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to mobile app users, addressing their queries and issues promptly and professionally.
• Troubleshoot and resolve technical problems, ensuring minimal downtime and maximum user satisfaction.
• Monitor and analyze app performance using tools like Jira and Zendesk to identify trends and areas for improvement.
• Collaborate with the development team to implement solutions and enhancements based on user feedback.
• Document support issues and resolutions to maintain a comprehensive knowledge base.
• Participate in team meetings and contribute to the continuous improvement of support processes.
• Stay updated with the latest trends and best practices in mobile app support.
• Ensure compliance with company policies and industry standards.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in mobile app support or a similar role.
• Proficient in using support tools such as Jira, Zendesk, and Slack.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with mobile app development frameworks like Flutter or React Native is a plus.
• Certification in mobile app support or a related field is a plus.

🛠️ Keahlian

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