Customer Service Astro - Jakarta Barat

Join Mitracomm Ekasarana as a Customer Service Astro in Jakarta Barat and become a key player in delivering exceptional customer experiences. In this dynamic role, you will engage with customers across multiple digital platforms, providing timely and accurate information to enhance their satisfaction. As part of a dedicated team, you will leverage your communication skills to resolve customer queries and ensure seamless interactions. This is an exciting opportunity to grow within a reputable company that values customer-centric service.

Mitracomm Ekasarana is a leading provider of digital solutions, known for its commitment to innovation and customer satisfaction. Located in Jakarta Barat, our office fosters a collaborative environment where your contributions will make a tangible impact. With a focus on continuous learning and development, we offer a supportive workplace that encourages professional growth. Join us and be part of a team that prioritizes both customer needs and employee well-being.

📋 Tanggung Jawab Pekerjaan

• Engage with customers through various digital platforms, including WhatsApp, Telegram, and email, to provide prompt and accurate information.
• Resolve customer queries and complaints efficiently, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to gather and deliver necessary information, maintaining a customer-centric approach.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Adhere to company policies and procedures, ensuring compliance with service standards.
• Participate in team meetings and training sessions to enhance communication and service skills.
• Maintain a high level of professionalism and confidentiality in all customer interactions.
• Stay updated with industry trends and best practices to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a similar role, preferably in a digital or telecommunications environment.
• Proficient in using customer relationship management (CRM) software such as Salesforce or HubSpot.
• Excellent written and verbal communication skills in both English and Indonesian.
• Strong problem-solving and analytical skills to handle customer inquiries effectively.
• Ability to work well under pressure and meet service level agreements (SLAs).
• Familiarity with digital platforms and tools used in customer service, such as WhatsApp Business, Telegram, and email management systems.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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