Floor Manager - Cirebon

Join Richeese Factory as a Floor Manager in Cirebon and become the driving force behind our exceptional customer experience. In this pivotal role, you'll orchestrate daily outlet operations, ensuring seamless service delivery while maintaining brand standards. You'll lead by example, motivating your team to deliver outstanding service and driving sales growth. Richeese Factory is a leading ice cream brand in Indonesia, known for its commitment to quality and innovation. Our Cirebon outlet is a vibrant hub of activity, and we're looking for a Floor Manager to help us maintain our high standards of service and cleanliness.

As a Floor Manager at Richeese Factory, you'll be responsible for overseeing daily operations, managing staff schedules, and ensuring that all sales targets are met. You'll work closely with our team of skilled ice cream makers and customer service representatives to deliver an unforgettable experience to our customers. With your strong leadership skills and passion for ice cream, you'll play a key role in helping Richeese Factory continue to grow and thrive in the Cirebon market.

📋 Tanggung Jawab Pekerjaan

• Oversee daily outlet operations to ensure smooth and efficient service delivery.
• Manage and train a team of 5-7 staff members to uphold brand standards and customer service excellence.
• Monitor sales performance and implement strategies to meet or exceed targets.
• Ensure compliance with health and safety regulations, as well as food safety standards.
• Maintain a clean and organized work environment, adhering to strict hygiene protocols.
• Handle customer complaints and concerns, resolving issues in a timely and professional manner.
• Collaborate with the regional manager to implement and monitor store performance metrics.
• Participate in inventory management and ensure accurate stock levels.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a similar role within the food service industry.
• Proven track record of leading and motivating teams to achieve outstanding results.
• Strong knowledge of food safety and hygiene regulations, with a clean safety record.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and staff.
• Familiarity with point-of-sale (POS) systems and inventory management software.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Valid driver's license and reliable transportation.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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