Customer Representative Officer

Join Surya Darma Perkasa as a Customer Representative Officer and become the face of our commitment to exceptional customer service. In this dynamic role, you will engage with clients, resolve inquiries, and ensure a seamless experience for our valued customers.

Based in Jakarta Barat, our company is a leading player in the retail industry, known for our dedication to customer satisfaction. As a Customer Representative Officer, you will be the first point of contact for our clients, using tools like CRM systems and customer service software to manage interactions effectively. This role offers a unique opportunity to grow within a supportive team environment, with potential for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring prompt and satisfactory resolutions.
• Use CRM software to track customer interactions and maintain accurate records.
• Provide exceptional customer service, addressing concerns and offering solutions to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Monitor customer feedback and implement improvements to our service offerings.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.
• Maintain a high level of professionalism and confidentiality in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven track record of delivering excellent customer service.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving and analytical skills.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

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